About Novi
Learn more about the team that has been pushing the boundaries of innovation for over 15 years.




Novi's Story
Founded in 2009 by CEO Aaron Crewe, Novi was built on the belief that digital marketing should prioritise long-term growth, supported by data-driven and psychology-focused strategies. Starting as an SEO-focused agency, we’ve consistently pushed the boundaries of innovation, expanding our services to include PPC and paid social media to meet the evolving needs of our clients.
Novi wanted to provide a unique human-centred approach to marketing that combined technology with behavioural psychology, knowing that this would be the catalyst for positive change in the industry. Our journey is one of continual evolution, focusing on adapting to new technologies, trends, and client needs while staying true to our ethical principles and commitment to creating value for our clients.
Our values are extensive but simple. As a BCorp-certified company, we are committed to making morality, equality, and sustainability central to everything we do. We operate with the highest standards of integrity, ensuring that our values of respect, transparency, and inclusivity guide our business practices and client relationships.

Our trusted partners
Meet the Novi Team
Behind every successful campaign is a diverse team of experts. Novi brings together a wealth of experience and backgrounds worldwide to deliver data-driven, people-focused solutions. Our team is united by a shared passion for innovation and excellence, from analysts and strategists to creatives and client success managers.
Aaron Crewe, Managing Director
Aaron Crewe, Managing Director of Novi, founded the company in 2009 with a vision to redefine digital marketing through data-driven and psychology-focused strategies. Under his leadership, Novi has grown from an SEO-focused agency into a pioneering force in PPC and paid social media, always prioritising ethical, long-term client success. Passionate about innovation and sustainability, Aaron ensures that Novi remains committed to transparency, inclusivity, and delivering meaningful impact.
Laura Mills, Business Support Exec.
Laura Mills, Business Support Executive at Novi, plays a vital role in ensuring the smooth operation of daily business activities. With a keen eye for detail and a commitment to efficiency, she supports the team in delivering data-driven and psychology-focused marketing strategies. Laura’s dedication to Novi’s values of transparency, inclusivity, and sustainability helps maintain the company’s high standards of integrity and client service.
Clare Anscombe Bennett, Director Client Services
Clare Anscombe Bennett, Director of Client Services at Novi, is dedicated to fostering strong, transparent relationships with clients while ensuring the highest standards of service. With a focus on data-driven and psychology-led strategies, she helps businesses achieve sustainable, long-term growth through ethical digital marketing. Clare’s commitment to Novi’s values of integrity, inclusivity, and innovation ensures that every client partnership is built on trust and measurable success.
Jessie Hayden, Digital Marketing Advisor
Jessie Hayden, Digital Marketing Advisor at Novi, specialises in delivering data-driven and psychology-focused strategies that support long-term client growth. With a keen understanding of SEO, PPC, and paid social media, she helps businesses navigate the ever-evolving digital landscape. Jessie’s commitment to Novi’s values of transparency, inclusivity, and sustainability ensures ethical and effective marketing solutions for every client.
Tom Young, Digital Marketing Consultant
Tom Young, Digital Marketing Consultant at Novi, specialises in crafting data-driven and psychology-focused strategies to help clients achieve sustainable growth. With expertise in SEO, PPC, and paid social media, he ensures campaigns are both innovative and ethically driven. Tom’s commitment to transparency and inclusivity aligns with Novi’s core values, delivering measurable success for every client.
Tom Wilcox, Junior Software Developer
Tom Wilcox is a Junior Software Developer at Novi, contributing to the development of innovative digital solutions that enhance client success. With a keen eye for detail and a passion for problem-solving, he helps build and refine the technology that powers Novi’s data-driven and psychology-focused strategies. Tom’s work supports the agency’s commitment to continuous innovation, ensuring that Novi remains at the forefront of ethical and results-driven digital marketing.
Bethanie Watts, Digital Marketing Consultant
Bethanie Watts, Digital Marketing Consultant at Novi, helping clients achieve long-term growth through data-driven and psychology-focused strategies. With a deep understanding of SEO, PPC, and paid social media, she develops tailored marketing solutions that align with Novi’s ethical and results-driven approach. Bethanie’s expertise ensures that clients benefit from innovative, sustainable, and human-centred digital marketing strategies.
Karina Davies, Senior Business Support Executive
Karina Davies, Senior Business Support Executive at Novi, ensuring seamless operations and efficiency across the business. With a keen eye for detail and a passion for organisation, she plays a vital role in supporting teams and maintaining Novi’s high standards of service. Her commitment to Novi’s ethical values and people-focused approach helps drive both internal and client success.
Caroline Sovea, Digital Marketing Executive
Caroline Sovea, Digital Marketing Executive at Novi, specialising in SEO to drive long-term, data-led growth for clients. Her expertise in search engine optimisation aligns with Novi’s psychology-focused approach, ensuring strategies are both effective and user-centric. Committed to ethical marketing, she helps businesses navigate the evolving digital landscape while upholding Novi’s values of transparency and sustainability.
Adam Lawton, Business Development Manager
Adam Lawton is the Business Development Manager at Novi Digital, where he plays a key role in driving growth and building strategic partnerships. With a focus on understanding client needs and providing tailored solutions, Adam ensures Novi’s services align with long-term business objectives. His commitment to fostering relationships and identifying new opportunities helps Novi continue to evolve and deliver value-driven results for clients.
Vedant Bhatia, Senior DMC - PPC Service Lead
Vedant Bhatia, Senior DMC and PPC Service Lead at Novi Digital, oversees the development and execution of data-driven paid media strategies. With his expertise in PPC and a deep understanding of digital marketing trends, Vedant ensures that client campaigns are optimised for maximum impact and long-term growth. His commitment to blending cutting-edge technology with behavioural psychology helps deliver results that align with Novi’s ethical values and client-focused approach.
Hamish Fulton, Digital Account Manager
Hamish Fulton, Digital Account Manager at Novi, brings a wealth of experience in delivering data-driven marketing strategies that drive growth for clients. His role focuses on building strong client relationships, ensuring their digital marketing needs are met with tailored solutions across SEO, PPC, and paid social media. Hamish is committed to providing exceptional service, rooted in Novi’s core values of integrity, transparency, and sustainability.
Bransby Wilson
Reverse-Engineering: How Bransby Wilson Achieved an 800% Lead Increase
800%
Increase in leads per quarter (June, July & August 2023)
508%
Increase in clicks over the last 12 months (compared with the previous year)
1100%
Percentage of lead to qualified
English Lakes Hotels
What Are Your Words Worth: How Novi Turned £75k Ad Spend into £1.5m Revenue
1829%
Increase in return on ad spend over 12 months
229%
Increase in revenue year-on-year
600%
Increase in conversions over 12 months
Property Data
From Scepticism to Scalability: Property Data’s 220% Conversion Growth
59%
Increase in sign-ups over eight months.
220%
Increase in conversions over eight months.
850%
Increase in clicks over eight months.
Carbon Neutral Britain
From Seed to Lead: How Carbon Neutral Britain Gained a 55% Increase In Conversion Rates
55%
Increase in conversion rates for Google Ads over six months
470%
Increase in conversion rates for Microsoft Ads over six months
89%
Increase in Clicks Across Google Ads & Microsoft Ads
Greenmarket
Putting The ‘Eco’ in E-Commerce: How Greenmarket’s Conversions Soared by Almost 700%
688%
Increase in conversions over twelve months
4,646%
Improvement in return on ad spend over twelve months
8,813%
Increase in conversion value over twelve months
Bransby Wilson
Reverse-Engineering: How Bransby Wilson Achieved an 800% Lead Increase
800%
Increase in leads per quarter (June, July & August 2023)
508%
Increase in clicks over the last 12 months (compared with the previous year)
1100%
Percentage of lead to qualified
English Lakes Hotels
What Are Your Words Worth: How Novi Turned £75k Ad Spend into £1.5m Revenue
1829%
Increase in return on ad spend over 12 months
229%
Increase in revenue year-on-year
600%
Increase in conversions over 12 months
Property Data
From Scepticism to Scalability: Property Data’s 220% Conversion Growth
59%
Increase in sign-ups over eight months.
220%
Increase in conversions over eight months.
850%
Increase in clicks over eight months.
Carbon Neutral Britain
From Seed to Lead: How Carbon Neutral Britain Gained a 55% Increase In Conversion Rates
55%
Increase in conversion rates for Google Ads over six months
470%
Increase in conversion rates for Microsoft Ads over six months
89%
Increase in Clicks Across Google Ads & Microsoft Ads
Greenmarket
Putting The ‘Eco’ in E-Commerce: How Greenmarket’s Conversions Soared by Almost 700%
688%
Increase in conversions over twelve months
4,646%
Improvement in return on ad spend over twelve months
8,813%
Increase in conversion value over twelve months
Don't just take our word for it
″
As a result of collaboration with novi.digital, the company’s conversion rate, user acquisition, direct sales, and SERP position for several keywords improved. A responsive, accessible, and hands-on partner, they constantly coordinated the project updates, performance, ideas, and disruptions.
Alex Field, Destination Garden Center
″
Both new and updated campaigns improved results while cutting costs per conversion. novi.digital’s capable project management, efficient workflow, and deep knowledge of PPC set them apart.
Michael Dent, PropertyData
″
With the help of novi.digital, the client’s ROAS increased from three times to 13 times in just six months. The team understood the client’s business model and went above and beyond to help achieve the client’s goals. Moreover, they were communicative and responsive to the client’s feedback.
Aidan Sharples, Greenmarket
″
novi.digital has provided insightful feedback regularly and grown the client’s accounts and marketing activity. Their team delivers on time and is always prompt and professional. Moreover, they’re proactive, detail-oriented, and good at listening, which facilitates a successful partnership.
Ben Marshall, ClickTech Solutions
″
The most important KPI–quantity and quality of inquiries have increased. In contrast to a big agency, Novi.digital provides a personal touch. It’s always clear who is responsible for what initiative, making communication seamless and efficient.
Matthew Yeo, Security Direct
″
Novi.digital has accomplished the main objective of getting the keywords on the first page. Although they could follow through better on some action points, the partnership remains strong particularly because of their honesty and transparency.
David Thompson, Nexus Drinks
″
Due to their small size, novi became a true partner that focused on obtaining the best results possible. Their work identified keywords that performed at double or even triple the industry average. Although the project manager changed halfway through, the workflow remained consistent and efficient.
Kevin Hakman, TeamworkIQ
″
90% of new clients are online referrals. Novi.digital assigned a project manager, which has made communication efficient and easy. Their sub-contracted content writing is not as professional as it could be, but novi.digital is an honest and reliable provider that consistently provides good value.
Carlos Daly, Trees Understood
″
Web-based referrals have increased by 50%, and Novi.digital’s tactics have driven business from the target geographic areas. The partnership has been highly successful given their commitment to transparency and metrics-driven approach.
James Parry, Parry Welch Lacey LLP
″
novi.digital’s strategies improved keyword rankings and optimised PPC efforts by lowering costs while maintaining stable results. With responsive communication and a professional work ethic, the team continues to provide valuable input and guidance.
Stephen Ward, Businessgiftuk.com
What services do you offer?
Novi offers comprehensive digital marketing solutions, including SEO consultancy, PPC management, paid social media marketing, and AI marketing, all tailored to drive measurable results for your business.
How does Novi provide measurable results?
We combine data-driven insights, and human psychology guided by AI technology to create actionable results. Our advanced reporting tools ensure that every campaign is optimised for success.
What industries do you specialise in?
Novi is proud to work alongside clients from sectors such as education, finance, manufacturing, and SAAS. We are happy to hear from all B2B and luxury brands.
Why choose Novi?
Unlike traditional agencies, Novi takes a consultancy-first approach. We work closely with your in-house team to create bespoke strategies using proprietary technology to deliver ROI-focused outcomes.
How long is your contract?
We have a 3 month minimum term with a 30-day cancellation notice. From the second year onwards, the cancellation period is 60 days.
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Our blog features the latest insights and practical advice on digital marketing, ensuring you’re always informed and prepared. Dive deeper into our methodology to see how we consistently achieve success.
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