Client Feedback Incentive Terms
Learn about the terms and conditions for participating in our client feedback incentive programme.
Thank you for helping us improve your experience.
To ensure the feedback we collect is genuinely helpful, we’ve introduced a small incentive, a £5 credit on your next invoice, for clients who complete our satisfaction survey.
Please note the following terms for eligibility:
Eligibility Criteria
- The survey must be completed in full.
- Responses must contain genuine, constructive feedback, not blank or placeholder answers.
- Feedback must reflect your experience with Novi’s service, team, or results.
- Each client can claim this incentive once per survey cycle (e.g. once per quarter).
- The £5 credit will automatically be applied to your next invoice within 14 days of submission.
Why we ask this:
This incentive encourages honest, meaningful feedback that helps our team improve. Quick or empty submissions may not qualify for the discount. We want to ensure that everyone’s input truly helps shape a better client experience.
Questions?
If you’re unsure whether your submission qualifies or have any questions, feel free to reach out to your account manager or email accounts@novi.digital
Bransby Wilson
Reverse-Engineering: How Bransby Wilson Achieved an 800% Lead Increase
800%
Increase in leads per quarter (June, July & August 2023)
508%
Increase in clicks over the last 12 months (compared with the previous year)
1100%
Percentage of lead to qualified
English Lakes Hotels
What Are Your Words Worth: How Novi Turned £75k Ad Spend into £1.5m Revenue
1829%
Increase in return on ad spend over 12 months
229%
Increase in revenue year-on-year
600%
Increase in conversions over 12 months
Property Data
From Scepticism to Scalability: Property Data’s 220% Conversion Growth
59%
Increase in sign-ups over eight months.
220%
Increase in conversions over eight months.
850%
Increase in clicks over eight months.
Carbon Neutral Britain
From Seed to Lead: How Carbon Neutral Britain Gained a 55% Increase In Conversion Rates
55%
Increase in conversion rates for Google Ads over six months
470%
Increase in conversion rates for Microsoft Ads over six months
89%
Increase in Clicks Across Google Ads & Microsoft Ads
Greenmarket
Putting The ‘Eco’ in E-Commerce: How Greenmarket’s Conversions Soared by Almost 700%
688%
Increase in conversions over twelve months
4,646%
Improvement in return on ad spend over twelve months
8,813%
Increase in conversion value over twelve months
Bransby Wilson
Reverse-Engineering: How Bransby Wilson Achieved an 800% Lead Increase
800%
Increase in leads per quarter (June, July & August 2023)
508%
Increase in clicks over the last 12 months (compared with the previous year)
1100%
Percentage of lead to qualified
English Lakes Hotels
What Are Your Words Worth: How Novi Turned £75k Ad Spend into £1.5m Revenue
1829%
Increase in return on ad spend over 12 months
229%
Increase in revenue year-on-year
600%
Increase in conversions over 12 months
Property Data
From Scepticism to Scalability: Property Data’s 220% Conversion Growth
59%
Increase in sign-ups over eight months.
220%
Increase in conversions over eight months.
850%
Increase in clicks over eight months.
Carbon Neutral Britain
From Seed to Lead: How Carbon Neutral Britain Gained a 55% Increase In Conversion Rates
55%
Increase in conversion rates for Google Ads over six months
470%
Increase in conversion rates for Microsoft Ads over six months
89%
Increase in Clicks Across Google Ads & Microsoft Ads
Greenmarket
Putting The ‘Eco’ in E-Commerce: How Greenmarket’s Conversions Soared by Almost 700%
688%
Increase in conversions over twelve months
4,646%
Improvement in return on ad spend over twelve months
8,813%
Increase in conversion value over twelve months
Don't just take our word for it
″
As a result of collaboration with novi.digital, the company’s conversion rate, user acquisition, direct sales, and SERP position for several keywords improved. A responsive, accessible, and hands-on partner, they constantly coordinated the project updates, performance, ideas, and disruptions.
Alex Field, Destination Garden Center
″
Both new and updated campaigns improved results while cutting costs per conversion. novi.digital’s capable project management, efficient workflow, and deep knowledge of PPC set them apart.
Michael Dent, PropertyData
″
With the help of novi.digital, the client’s ROAS increased from three times to 13 times in just six months. The team understood the client’s business model and went above and beyond to help achieve the client’s goals. Moreover, they were communicative and responsive to the client’s feedback.
Aidan Sharples, Greenmarket
″
novi.digital has provided insightful feedback regularly and grown the client’s accounts and marketing activity. Their team delivers on time and is always prompt and professional. Moreover, they’re proactive, detail-oriented, and good at listening, which facilitates a successful partnership.
Ben Marshall, ClickTech Solutions
″
The most important KPI–quantity and quality of inquiries have increased. In contrast to a big agency, Novi.digital provides a personal touch. It’s always clear who is responsible for what initiative, making communication seamless and efficient.
Matthew Yeo, Security Direct
″
Novi.digital has accomplished the main objective of getting the keywords on the first page. Although they could follow through better on some action points, the partnership remains strong particularly because of their honesty and transparency.
David Thompson, Nexus Drinks
″
Due to their small size, novi became a true partner that focused on obtaining the best results possible. Their work identified keywords that performed at double or even triple the industry average. Although the project manager changed halfway through, the workflow remained consistent and efficient.
Kevin Hakman, TeamworkIQ
″
90% of new clients are online referrals. Novi.digital assigned a project manager, which has made communication efficient and easy. Their sub-contracted content writing is not as professional as it could be, but novi.digital is an honest and reliable provider that consistently provides good value.
Carlos Daly, Trees Understood
″
Web-based referrals have increased by 50%, and Novi.digital’s tactics have driven business from the target geographic areas. The partnership has been highly successful given their commitment to transparency and metrics-driven approach.
James Parry, Parry Welch Lacey LLP
″
novi.digital’s strategies improved keyword rankings and optimised PPC efforts by lowering costs while maintaining stable results. With responsive communication and a professional work ethic, the team continues to provide valuable input and guidance.
Stephen Ward, Businessgiftuk.com