UX Audit

At Novi.Digital we believe that we’re at our best when we’re working toward your specific goals. We keep in close contact and like to have face-to-face meetings or video calls where possible. In doing so, we also ensure that we constantly educate our clients. Rather than focusing solely on the search engines, we investigate what that data actually means to your bottom line. 

As is often expected, when it comes to working with an agency based, an effective communication strategy is crucial. At novi.digital, we are accustomed to communicating regularly with clients remotely or locally. Here are some of the core elements of our communication strategy with clients:

• Teleconference Meetings – When beginning to work with a client, it is always best to put a face to a name. Through the use of Zoom, this could not be any easier. We also use Zoom/Teams for demonstrations through its real-time screen sharing capabilities.
• Regular Phone Calls – While teleconference calls are particularly useful, phone calls are often the quickest way to discuss ongoing campaigns. For this reason, one of the first things we do is to discuss our mutual availability for scheduled calls. Doing this means that we are able to call one another without needing to plan ahead.
• Email Updates – For more data-related updates on a campaign, we send out frequent emails so that you can monitor your campaign’s progress regularly. These updates also mean that conversations over the phone or meetings can reference shared data.
• Travel – As an agency, we are accustomed to meeting a client’s needs by way of travel whenever required. Whilst this is rarely necessary, we understand that there can be situations where face-to-face is more beneficial.