UX Audit
Optimise User Experiences To Maximise Conversions.
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Optimise User Experience for Stronger Engagement & Conversions
First impressions matter, especially online, where users take just 0.05 seconds to form an opinion of your website. Novi combines analytical expertise with a deep understanding of your users to help you identify their pain points. By focusing on your company’s unique customer journey, we ensure your website is fully optimised and reflects your brand’s values. Our UX audits provide actionable insights to improve user interaction on your website, driving better engagement and conversions.
Book a Consultation
Platforms We Work With.
£350 + VAT
One-Off Consultation
Take the first step towards understanding your website visitors.
- One-hour expert consultation tailored to your website’s needs.
- Identify general user experience challenges and opportunities.
- Gain insights to prioritise areas for improvement.
£1500 + VAT
Full UX Audit
Ideal for businesses requiring a thorough breakdown of their user journeys.
- Better understand your audience and their behaviours.
- Identify barriers that prevent conversions.
- Optimise your site to boost engagement and user satisfaction.
- Ensure your website stays competitive with up-to-date best practices.
UX and Beyond
While a standalone UX audit provides valuable insights, combining it with our SEO and PPC audits creates a unified approach to improving your digital marketing and online presence. This holistic strategy ensures that every element of your campaigns works towards the same goal: increasing conversions and achieving your business objectives.
Our comprehensive, one-off UX audit is the cornerstone for delivering critical insights that can be leveraged for ongoing optimisation, split-run testing, and future growth. As search engines and best practices change, Novi’s psychology-backed data analysis informs us of what makes an ideal user experience, helping us develop your strategy based on up-to-the-minute trends.
How Does novi.digital Work with Preston Businesses?
At Novi.Digital we believe that we’re at our best when we’re working toward your specific goals. We keep in close contact and like to have face-to-face meetings or video calls where possible. In doing so, we also ensure that we constantly educate our clients. Rather than focusing solely on the search engines, we investigate what that data actually means to your bottom line.
As is often expected, when it comes to working with an agency based, an effective communication strategy is crucial. At novi.digital, we are accustomed to communicating regularly with clients remotely or locally. Here are some of the core elements of our communication strategy with clients:
- Teleconference Meetings – When beginning to work with a client, it is always best to put a face to a name. Through the use of Zoom, this could not be any easier. We also use Zoom/Teams for demonstrations through its real-time screen sharing capabilities.
- Regular Phone Calls – While teleconference calls are particularly useful, phone calls are often the quickest way to discuss ongoing campaigns. For this reason, one of the first things we do is to discuss our mutual availability for scheduled calls. Doing this means that we are able to call one another without needing to plan ahead.
- Email Updates – For more data-related updates on a campaign, we send out frequent emails so that you can monitor your campaign’s progress regularly. These updates also mean that conversations over the phone or meetings can reference shared data.
- Travel – As an agency, we are accustomed to meeting a client’s needs by way of travel whenever required. Whilst this is rarely necessary, we understand that there can be situations where face-to-face is more beneficial.
Don't just take our word for it
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As a result of collaboration with novi.digital, the company’s conversion rate, user acquisition, direct sales, and SERP position for several keywords improved. A responsive, accessible, and hands-on partner, they constantly coordinated the project updates, performance, ideas, and disruptions.
Alex Field, Destination Garden Center
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Both new and updated campaigns improved results while cutting costs per conversion. novi.digital’s capable project management, efficient workflow, and deep knowledge of PPC set them apart.
Michael Dent, PropertyData
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With the help of novi.digital, the client’s ROAS increased from three times to 13 times in just six months. The team understood the client’s business model and went above and beyond to help achieve the client’s goals. Moreover, they were communicative and responsive to the client’s feedback.
Aidan Sharples, Greenmarket
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novi.digital has provided insightful feedback regularly and grown the client’s accounts and marketing activity. Their team delivers on time and is always prompt and professional. Moreover, they’re proactive, detail-oriented, and good at listening, which facilitates a successful partnership.
Ben Marshall, ClickTech Solutions
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The most important KPI–quantity and quality of inquiries have increased. In contrast to a big agency, Novi.digital provides a personal touch. It’s always clear who is responsible for what initiative, making communication seamless and efficient.
Matthew Yeo, Security Direct
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Novi.digital has accomplished the main objective of getting the keywords on the first page. Although they could follow through better on some action points, the partnership remains strong particularly because of their honesty and transparency.
David Thompson, Nexus Drinks
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Due to their small size, novi became a true partner that focused on obtaining the best results possible. Their work identified keywords that performed at double or even triple the industry average. Although the project manager changed halfway through, the workflow remained consistent and efficient.
Kevin Hakman, TeamworkIQ
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90% of new clients are online referrals. Novi.digital assigned a project manager, which has made communication efficient and easy. Their sub-contracted content writing is not as professional as it could be, but novi.digital is an honest and reliable provider that consistently provides good value.
Carlos Daly, Trees Understood
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Web-based referrals have increased by 50%, and Novi.digital’s tactics have driven business from the target geographic areas. The partnership has been highly successful given their commitment to transparency and metrics-driven approach.
James Parry, Parry Welch Lacey LLP
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novi.digital’s strategies improved keyword rankings and optimised PPC efforts by lowering costs while maintaining stable results. With responsive communication and a professional work ethic, the team continues to provide valuable input and guidance.
Stephen Ward, Businessgiftuk.com
Frequently Asked Questions
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Why is a UX audit important?
A UX audit helps optimise the user experience, improve conversions, and ensure your website meets the accessibility needs of its audience across all devices.
What is a UX audit?
A UX audit analyses your website’s design and functionality to identify pain points in the user journey and provide actionable recommendations for improvement.
What does a UX audit include?
Our UX audit covers usability testing, accessibility reviews, user profiling, page speed analysis, mobile responsiveness, and actionable insights to enhance the user journey.
How long does a UX audit take?
The time required depends on numerous factors, such as the complexity of your website and the specific areas being analysed. We believe that understanding is just as important as expertise, which is why we tailor each audit to our clients’ needs.
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